Frequently Asked Questions

General Questions





General Answers

  • I want to buy a bike/accessory that you make. Can you tell me where the closest dealer to my house is?

    Please use the Find a Dealer feature on the top of the page to find the closest dealer.
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  • I can’t find a local dealer! Can I buy a bike from you directly?

    We strongly believe in the importance of the service that is provided by a local dealer who can help you in person. Your local Fuji dealer can assist you with choosing the model that best matches your riding style and goals, selecting the proper size and will ensure that the bike is properly assembled. Your local dealer can also provide service and maintenance after the sale. For these reasons, our bikes are sold only through our network of local dealers.
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  • My dealer doesn’t have a specific model or size in stock. Can you help me find it?

    Unfortunately we can not determine our dealers’ current inventories. However, our Find a Dealer feature will help you find the dealers closest to you. If a dealer does not have a particular model and size in stock, they may be willing to special order one.
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  • I didn’t receive an owner’s manual. How can I get one?

    Owner’s manuals are included with each bike when they are shipped from the factories. The shop where you purchased the bike should have one available.
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  • Who do I contact if I am interested in sponsorship?

    Please use our Share Feedback section to inquire about sponsorship opportunities. We will need a detailed request and your contact information.
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  • Do you have a crash replacement program?

    Yes, please check with your local authorized Fuji dealer regarding the latest pricing, policy guidelines, and product availability. Please also be aware that any shipping and/or labor costs are not covered as part of this program.
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